Prada Paradoxe EDP 90ml

1. Return & Exchange Policy

• Unopened Products: If the product remains in its original, unopened condition, you may request an exchange within 3 days of purchase (refunds are not available).

• Opened Products: Since perfume is considered a personal care product, once it is opened or used, it is not eligible for return or exchange. Thank you for your understanding.

• Quality Issues: If you receive a product with issues such as a damaged spray nozzle, leakage, or deterioration in fragrance quality, please contact customer service within 48 hours and provide relevant photos or videos. We will arrange for a return or exchange.

2. Special Cases

• Unsatisfactory Scent: As fragrance preferences vary, we recommend familiarizing yourself with the scent profile or trying a sample before purchase. Refunds will not be provided for opened products based solely on personal preference.

3. Application Process

If you meet the conditions for a return or exchange, please provide your order number and photos of the product, and contact customer service for assistance.

⚠️ Important Notice: By submitting a return or exchange request, you acknowledge that you have read and agreed to this policy.

 

1. 退换货政策

• 未开封商品：自购买日起 3天内，若商品保持全新未拆封状态，可申请换货（不支持退款）。

• 已开封商品：由于香水属于个人护理产品，一经开封或使用，不接受退换货，敬请谅解。

• 质量问题：若收到商品后发现喷头损坏、液体泄漏、香水变质等质量问题，请在48小时内联系客户服务，并提供相关照片或视频，我们将安排退换。

2. 特殊情况

• 气味不合适：香味因人而异，我们建议在购买前了解香调或试闻小样。已开封香水因个人喜好问题，恕不退款。

3. 申请流程
如符合退换条件，请提供订单号及商品照片，并联系客服处理。

⚠️ 重要提示：提交退换申请即表示您已阅读并同意本政策。

Must Read before Place order

Hair Dryer Terms & Conditions

1.⁠ ⁠Warranty Period

1.1 This product comes with a  2-weeks limited warranty starting from the date of purchase. The warranty covers manufacturing defects only.

1.2 To activate the warranty, customers must contact our customer service within 2 days of receiving the product and provide:

• A clear video showing that the product is fully functional (able to power on, sockets working properly, and no visible defects).

• If no contact is made, or if video proof is not provided within 2 days, the warranty will be void. This is to ensure the product was received in good condition.

2.⁠ ⁠Warranty Activation Steps
• Contact customer service via [ WhatsApp +60126181195 ].
• Submit a video for verification within 2 days. The warranty will be valid only if the product is confirmed to be in working condition during this process.

3.⁠ ⁠Exclusions from Warranty
The following issues are not covered under warranty:
• Damages caused by human error, such as:
• Scratches, cracks, or other damage to the outer shell.
• Dropping or mishandling the product.
• Improper use of sockets resulting in damage.
• External factors, such as:
• Lightning strikes or power surges.
• Water damage or exposure to excessive moisture.
• Cable breakage or any physical damage resulting from improper handling.

4.⁠ ⁠Limitations of the Warranty
• The warranty is limited to repairs or replacements for manufacturing defects only.
• Claims made outside the 2-day activation period or with insufficient evidence will not be accepted.

5.⁠ ⁠Customer Responsibility
• Customers are responsible for using the product according to its instructions and specifications.
• Any damages resulting from negligence, misuse, or mishandling will not be eligible for warranty coverage.

6.⁠ ⁠Disclaimer
• This policy is designed to ensure clarity and fairness for both parties.
• If you encounter any issues, feel free to contact our team for assistance

Must Read before place order

Airstrait Terms & Conditions

1.⁠ ⁠Warranty Period

1.1 This product comes with a 6-month limited warranty starting from the date of purchase. The warranty covers manufacturing defects only.

1.2 To activate the warranty, customers must contact our customer service within 2 days of receiving the product and provide:

• A clear video showing that the product is fully functional (able to power on, sockets working properly, and no visible defects).

• If no contact is made, or if video proof is not provided within 2 days, the warranty will be void. This is to ensure the product was received in good condition.

2.⁠ ⁠Warranty Activation Steps
• Contact customer service via [ WhatsApp +60126181195 ].
• Submit a video for verification within 2 days. The warranty will be valid only if the product is confirmed to be in working condition during this process.

3.⁠ ⁠Exclusions from Warranty
The following issues are not covered under warranty:
• Damages caused by human error, such as:
• Scratches, cracks, or other damage to the outer shell.
• Dropping or mishandling the product.
• Improper use of sockets resulting in damage.
• External factors, such as:
• Lightning strikes or power surges.
• Water damage or exposure to excessive moisture.
• Cable breakage or any physical damage resulting from improper handling.

4.⁠ ⁠Limitations of the Warranty
• The warranty is limited to repairs or replacements for manufacturing defects only.
• Claims made outside the 2-day activation period or with insufficient evidence will not be accepted.

5.⁠ ⁠Customer Responsibility
• Customers are responsible for using the product according to its instructions and specifications.
• Any damages resulting from negligence, misuse, or mishandling will not be eligible for warranty coverage.

6.⁠ ⁠Disclaimer
• This policy is designed to ensure clarity and fairness for both parties.
• If you encounter any issues, feel free to contact our team for assistance

下单前必需了解

Airstait 条款与条件（中文）

1.⁠ ⁠保修期限
1.1 本产品自购买之日起提供6个月有限保修，仅覆盖因制造缺陷引起的问题。
1.2 客户需在收到产品后2天内联系客户服务并提供以下信息以激活保修：
• 清晰的视频，显示产品功能正常（如：可以正常开机、插座连接无问题、外观无明显损坏）。
• 如果未在2天内提供视频或联系激活保修，保修将失效。这是为了确保产品在收到时状况良好。

2.⁠ ⁠保修激活步骤
• 通过 [WhatsApp +60126181195 ] 联系客户服务。
• 在2天内提交视频以供验证。仅当产品在验证时确认功能正常，保修才会生效。

3.⁠ ⁠不在保修范围内的情况
以下问题不在保修范围内：
• 人为损坏：
• 外壳刮痕、裂纹或其他外观损坏。
• 跌落或不当操作导致的损坏。
• 不正确使用插座造成的损坏。
• 外部因素：
• 雷击或电涌造成的损坏。
• 进水或过度潮湿导致的损坏。
• 线缆断裂或其他因不当使用造成的物理损坏。

4.⁠ ⁠保修的限制
• 保修仅限于因制造缺陷引起的维修或更换。
• 超过2天激活期或证据不足的保修申请将不被受理。

5.⁠ ⁠客户责任
• 客户需按照说明书和产品规格正确使用产品。
• 因疏忽、不当使用或操作不当造成的任何损坏将不符合保修条件。

6.⁠ ⁠免责声明
• 本政策旨在确保双方的公平与透明。
• 如有任何疑问或需要协助，请通过以下方式联系我们： WhatsApp +60126181195