Chanel – Page 2 – Victoriie Luxury

Chanel

Frequently asked questions

Return & Exchange Policy

We take pride in providing high-quality perfumes and want you to be satisfied with your purchase.

Please read our return & exchange policy carefully:

1. Exchange Only Policy

• We do not offer refunds.

• Exchanges are only accepted for damaged, defective, or incorrect items.

2. Eligibility for Exchange

• Please contact us within 48 hours of receiving your order if there is any issue.

• Provide photos of the product and packaging for verification.

• Items must be unused and in their original packaging.

3. Non-Exchangeable Items

• Opened or used perfumes (unless defective upon arrival)

• Items damaged due to personal handling

• Clearance or promotional sale items

4. How to Request an Exchange

1. Chat us Whatsapp 0126181195 with your order number and issue details.

2. Once verified, we will provide exchange instructions.

3. A replacement item will be sent after we receive the returned item.

• Our perfumes are made with the same high-quality ingredients used by luxury brands.

• We sell directly online, without the high retail and branding costs, so you get the same fragrance quality at a lower price.

• 我们的香水使用与奢侈品牌相同品质的原料。

• 因为我们直接在线销售，没有专柜和高额的品牌费用，所以能以更亲民的价格提供给您。

We process and ship orders Monday to Saturday (excluding public holidays).

• West Malaysia: Estimated delivery in 2-3 business days

• East Malaysia: Estimated delivery in 5-7 business days

Once your order is shipped, you will receive a tracking number to monitor your delivery.

Delivery time may vary slightly during peak seasons, but we always do our best to ship quickly.

我们在每周一至周六安排发货（公共假期不发货）。

• 西马地区：预计 2-3 个工作日送达

• 东马地区：预计 5-7 个工作日送达

订单发出后，我们会提供快递追踪号码，方便您随时查询物流状态。

高峰期或节假日可能略有延迟，但我们会尽快为您安排发货。

Yes! The longevity of a perfume depends on its fragrance type, concentration, and your skin type, not just the price or brand.

• Fresh scents (citrus, green tea) are naturally lighter and may last 3-5 hours.

• Floral or oriental scents can last 6-12 hours or more.

• Perfume lasts longer when applied to pulse points or clothing.

Our perfumes use high-quality fragrance oils similar to luxury brands, so you can enjoy lasting scents without the high retail price.

持久度不仅与价格或品牌有关，更取决于香调类型、香水浓度和个人肤质。

• 清新果香或绿茶香 → 天然清淡，约 3-5 小时

• 花香或东方调 → 分子更浓厚，通常能维持 6-12 小时

• 喷在脉搏点或衣服上可以让香味更久

我们的香水使用与大牌同等级的高品质香精，能保证出色的留香体验，同时无需高昂的专柜价格